We truly appreciate your business and want you to be 100% satisfied. If not completely satisfied with your purchase, return it within 45 days of shipment date for a refund, store credit, or exchange. Refunds are for the value of the equipment only. Both outbound and return shipping are your responsibility for any item not purchased.
If you return a product for any reason in exchange for a different product, we will pay the shipping charges on the product we ship to you in exchange for the product you return. Keep in mind, you are responsible for the return shipping on the product you send back, and we do not credit any original shipping charges toward the exchange.
In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward the exchange.
PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY
OR A MINIMUM RESTOCKING FEE OF 15% WILL APPLY
General Return Instructions
The 1st thing to always do when returning a product is to call: 877-MUSICPOWER or 858-565-8814 (outside the US) and get a Return Authoriztion Number (RA#).
Return everything in its original condition! For a complete refund, items must be in original condition, show no signs of wear, be returned in its original packaging,and be received back within 45 days from date of shipment.Please be careful because jewelry, belt buckles, snaps and zippers can easily scratch instruments. Include all original packaging, accessories (e.g. power adapters, power cords, etc.) and paperwork (e.g. owner's manual, warranty card, etc.). Include a copy of the packing list; clearly indicate your reason for returning. Include any and all Free items that were included in your purchase, otherwise the value of those items will be deducted upon crediting your account.
Do not write on the original box, manual or warranty! Please do not write on the manufacturer's box, manual, or warranty card until certain you will keep this purchase.Write your RA# on the Return Shipping Label, NOT the manufacturer's box.
Reseal the manufacturer's box with CLEAR tape only. You are responsible for merchandise until it safely reaches our warehouse. To protect your return, double box your shipment to prevent damage, using all original packing materials. Write the RA number on the return shipping label, NOT on the manufacturer's box.
Insure package and save the tracking number! Insure the return for the full value of your purchase. Ship your items back with a trackable service like FedEx or UPS. We are not responsible if your return merchandise gets lost in the mail.
Allow 2 weeks for return processing! Returns take approximately two weeks to clean and process. Credit card purchases are credited back to the original credit card. All other purchases are refunded by company check.
Ship to this Return Address!
Returns Dept, RA #
7120 Clairemont Mesa Blvd.
San Diego CA, 92111
Returning items under special circumstances.
Store Credit Only merchandise
Wireless products and Recording equipment, including Multi-track, Hard Disk, CD, Tape Recorders and Duplicators are returnable for Store Credit only. Upon return, these items are checked thoroughly; those found to have excessive use time or head wear will be charged a minimum restocking fee of 15%. Other store credit only items are indicated on the web site and in the shopping cart.
Copy-protected material: Sheet music, Books, Videos, Software, Sample Libraries, and CD-ROM's.
Recording media: Microphones, Harmonicas, Cassettes, and Mini-discs, Zip disc or CDRs.
Disposable products: Cleaning Supplies, Care Products, Strings.
Personal use items: Harmonicas, Pitch Pipes, Ear Plugs and In-ear Monitors.
Parts and modules: All instrument parts including Guitar Parts, Pickups, Raw Frame Speakers, Expansion Boards, and Sound Cards.
Special Order merchandise
We will gladly special order any item available to us. Special orders may be returned within the 45 day return period, but the 25% deposit remains non-refundable.
48-hour Approval Policy
Select custom instruments have a 48-hour approval period. Should a return be desired, it must be initiated within 48 hours of receipt. To qualify for a full refund, less cost of shipping both ways, merchandise must be received in our warehouse within 10 days of original receipt. The instrument must be returned in the same condition as it was shipped, with all shipping materials, hangtags, certificates and warranty cards included.
Returning Defective & Wrong Items
Call us within 45 days for return instructions:877-MUSICPOWER or 858-565-8814 (outside the US)
To qualify for return shipping on defective items, you must notify us of any problems within 45 days of receipt. We are available at 1-877-MUSICPOWER or 858-565-8814 (outside the US) Hours: M-F 10-7, Sat 10-6, Sun 12-5:30 PST. Include any and all Free items that were included in your purchase, otherwise the value of those items will be deducted upon crediting your account.
To avoid restocking fees, please follow all packing instructions listed above in the "General Return Instructions" section.
Please be advised that restocking fees may apply if defect is not a result of original manufacturing process.
Returning Items Damaged in Transit
Your order is carefully packed to exceed UPS, FedEx, and USPS shipping requirements. If an item arrives damaged Call us within 72 hours for return instructions: 877-MUSICPOWER or 858-565-8814 (outside the US)
To qualify for return shipping, you must notify us of any problems within 72 hours of receipt. We are available 877-MUSICPOWER or 858-565-8814 (outside the US Hours: M-F 10-7, Sat 10-6, Sun 12-5:30 PST. Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, power cords, etc.) and paperwork (e.g. owner's manual, warranty card, etc.). Include any and all Free items that were included in your purchase, otherwise the value of those items will be deducted upon crediting your account.
Repack the damaged merchandise, using original boxes and packing materials
Items missing original packaging, may not qualify for damage protection. (Guitars & Basses MUST be wrapped in the foam sleeve that is came in to prevent scratching caused by the cardboard shipping box.
Have the package ready for the UPS driver
We will arrange to have UPS pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement.
To avoid restocking fees, be sure all original contents and packaging are returned. Please be advised that return and restocking fees may apply if damage is not a result of shipping.
If the carrier returns an item because it was refused or undeliverable, a 15% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.